The 5Ws of a Design-Build Firm

Do you know what the 5Ws are that good design-build remodeling contractors follow? Design-build remodeling contractors that follow the 5Ws provide exceptional services because they focus on the client. According to HIRI, the home improvement industry is booming and is now worth around $220 billion, so many homeowners could benefit from understanding the 5Ws. Here's what you need to know.

1. Who

The first W in the 5Ws is for "Who." As in, "Who" is seeking out the services. Design-build remodeling contractors that follow the principle of the 5Ws always ask themselves, "Who is hiring me?" They want to get to know you. They want to provide custom services that are as unique as you are.

2. What

Once the who is established, the next W principle is "What." What are the client's goals? What can we do to help them meet their goals? What would make them feel 100% satisfied with the services provided? Many "Whats" are addressed to ensure the client's expectations are exceeded.

3. When

The third W is "When." When is an important question to ask a client because firms need to know when the client needs the work done. When can we be there to get it done? When can we give this project our full attention? "When" is all about creating a timeline for the project that works for the client.

4. Why

"Why" is the fourth principle of the 5Ws. Design-build remodeling contractors need to understand the motivation behind home improvements. Understanding the "Why" can make a difference. For example, a young family making changes for a new baby has different goals than a senior that wants to make changes to age in place. The "Why" questions are important because they can help the design team to provide more specific information.

5. Where

"Where" is the final principle of the 5Ws. "Where" questions are about the spaces in the home that will be remodeled. For example, the common question is, "Where do you want to remodel?" You may want your kitchen remodeled or to have a master suite remodeled, but your design-build firm won't know that if they don't ask.

A company that focuses on the 5Ws principle fully engages with the client. Call us today at Forward Design Build Remodel in Ann Arbor to learn more about how a company uses the 5Ws to benefit you.

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